Frequently Asked Questions for Online Giving
Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Easy Tithe.
Q: What types of credit cards can I give from?
You can give using MasterCard or Visa. You can also give with check card or debit card.
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost-efficient way for the church to process donations.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account on the date(s) specified by you.
Q: If I want to set up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, twice a month, or once a month.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.
Q: Can I review my donation history online?
Yes. The site will allow you to view and print the complete history of your contributions that have been given online.
Q: Will I still receive regular contribution statements from the church?
Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes.
Q: When will contributions be withdrawn from my credit card account?
Contributions will be withdrawn from your specified credit card account within 48 business hours of the date you request. This time frame allows for the contribution to process through your credit card account and the church's bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.
Q: Does it matter which Internet browser I use?
We recommend the latest versions of Internet Explorer or Mozilla Firefox, but most any browser will work.
Q. Can I use a debit card?
You can use a debit check card from Visa or MasterCard, but true debit cards requiring the use of a PIN are not accepted through the Easy Tithe system.